Delivery & Returns

Delivery and Returns

In the unfortunate situation where you feel you might have to return an item to us please don’t hesitate to call or visit us so we may try our best to accommodate you. Please bear in mind there are certain situations which do not allow us to accept an item for return. However, there are many instances where we are able to, so please do read below and contact us should you have a question left unanswered.

Shipping:

Delivery costs are shown below and we ship items via Royal Mail First Class or by courier as standard.

Please note that bespoke items made for you are made to order and can take up to 6 weeks before shipping.

Items list for sale on the website are in stock now and will be sent out in 1-3 working days

If you need anything sooner, please do get in touch and we will do our best to accommodate you.

UKEURest of World
Small items (i.e. jewellery)£3.99£8.50£10.00
Small parcels (i.e. fascinators)£10.00£15.00£25.00
Large parcels (i.e. hats)£15.00£25.00£70.00

Please note that on bespoke items shipping costs may vary.

If you are at unsure of when you will receive your order, please do contact us so that we can do our best to get your item(s) to you in time.

We regret that we cannot pay postage for returns unless the item is faulty.

Returns

Online returns:

(For items purchased online only)

Unfortunately we are not able to offer a refund on earrings, unless they are faulty, and cannot accept any returns on bespoke items.

If for any reason you are not happy with your purchase, please, email us on info@beverleyedmondson.co.uk to let us know along with your reason for the return.

Then return your purchase with all tags still attached and in the original packaging within 14 days with your order number attached to:

Beverley Edmondson Millinery

27A The Borough

Farnham

Surrey

GU9 7NJ

All return postage costs, insurance and ensuring it is correctly packaged are the responsibility of the purchaser.

We will be unable to refund any postage costs or damaged caused during transit back to us, or offer refunds if any tags have been removed or make up is found on the items.

We cannot offer any refunds on any items that we have altered for you (see exceptions below) or made bespoke for you and earrings. However we will be able to make further adjustments if required.

Adjustments that will be allowed for a refund:

  • Adjusting a headfitting within 1cm each way or original size
  • Changing the hair band or elastic colour to match your hair

Exchanges:

We can exchange items if they are defective or damaged as per the Sale of Goods Act. If you have been sent a faulty item, please send us an email at info@beverleyedmondson.co.uk letting us know the fault with the item before sending your item back to; 27A The Borough, Farnham, Surrey GU9 7NJ. Once the faulty item has been received, we shall post you a replacement item.

Refund procedure:

Once we have received your return, we will send you a email notification to confirm. Your refund will then be processed as follows:

The full amount paid for your goods will be returned to you to your original payment method. (excluding postage) If the refund cannot be seen in your bank after seven days, please notify your bank directly first as it may be an issue on their part.

If you’ve done all this and still have not received your refund, please contact us by phone or email us: info@beverleyedmondson.co.uk

 

In store returns

(For items purchased in our store only)

On production of your proof of purchase.

  • Unfortunately we are unable to offer any returns or exchanges on any Beverley Edmondson Millinery hats and fascinators and earrings.
  • We can offer full refund within 7 days for all other items.
  • Between 7-21 days after purchase we can offer an exchange up to the same value or a credit note which will be valid for 3 months for all other items
  • Faulty items will either be replaced or repaired (where possible) or exchanged, or refunded if we are notified within 14 days of purchase.
  • Any unwanted items should still have original tags and be in a saleable condition.

For any queries on the above please call +44 1252 715039 or ask in-store.

Beverley Edmondson is a leading bespoke hat designer based in the Georgian town of Farnham, Surrey. Her fashion hat millinery boutique caters to a wide variety of clientele for various occasions such as Mother of the bride, photoshoots, The Grand national etc. For all your hatinator needs contact Beverley Edmondson today and let us find the right hat for you!