Delivery and Returns
In the unfortunate situation where you feel you might have to return an item to us please don’t hesitate to call or visit us so we may try our best to accommodate you. Please bear in mind there are certain situations which do not allow us to accept an item for return. However, there are many instances where we are able to, so please do read below and contact us should you have a question left unanswered.
Delivery costs are shown below and we ship items via Royal Mail First Class or by courier as standard. Please note that bespoke items including many millinery items are made to order and can take up to 6 weeks before shipping. However sometimes these items are in stock so please do contact us if you need your item sooner than our regular lead time as we may be able to meet your requirements. Longer lead time items have the length of time stated in the description. Items in stock are shipped within three working days of placing your order.
|UK||EU||Rest of World|
|Small items (i.e. jewellery)||£3.99||£8.50||£10.00|
|Small parcels (i.e. fascinators)||£3.99||£15.00||£25.00|
|Large parcels (i.e. hats)||£15.00||£25.00||£70.00|
If you are at unsure of when you will receive your order, please do contact us so that we can do our best to get your item(s) to you in time.
We regret that we cannot pay postage for returns unless the item is faulty.
We hope you love your items from us, but if you are unhappy with them for any reason, please notify and return them to us in their original condition, with all original tags attached within 14 days of purchase for a refund or exchange.
Unfortunately we are not able to offer a refund on earrings, unless they are faulty, and cannot accept returns on bespoke items.
If you paid for any other postage option other than standard delivery you will not be entitled to a refund for postage, and the customer is responsible for any expense incurred for posting returns unless the item is faulty.
We can exchange items if they are defective or damaged as per the Sale of Goods Act. If you have been sent a faulty item, please send us an email at firstname.lastname@example.org letting us know the fault with the item before sending your item back to; 27A The Borough, Farnham, Surrey GU9 7NJ. Once the faulty item has been received, we shall post you a replacement item.
Once we have received your return, we will send you a email notification to confirm. Your refund will then be processed as follows:
The full amount paid for your goods will be returned to you to your original payment method. (excluding postage) If the refund cannot be seen in your bank after seven days, please notify your bank directly first as it may be an issue on their part.
If you’ve done all this and still have not received your refund, please contact us by phone or email us: email@example.com
On production of your proof of purchase from non-bespoke purchases made in store:
- We can offer full refund within 7 days for all other items.
- Between 7-21 days after purchase we can offer an exchange up to the same value or a credit note which will be valid for 3 months for all other items
- Faulty items will either be replaced or repaired (where possible) or exchanged, or refunded within 14 days of purchase
- Any unwanted items should still have original tags and be in a saleable condition.
For any queries on the above please call +44 1252 715039 or ask in-store.
Beverley Edmondson is a leading bespoke hat designer based in the Georgian town of Farnham, Surrey. Her fashion hat millinery boutique caters to a wide variety of clientele for various occasions such as Mother of the bride, photoshoots, The Grand national etc. For all your hatinator needs contact Beverley Edmondson today and let us find the right hat for you!