A new way to buy hats online!
Every hat we make is a one-off piece and different from the last. We as a small team are passionate about creating and offering the best customer service possible.
We are excited to launch our new skype consultation service! Experience our award winning service and designs from the comfort of your own home, from anywhere in the world!
The service that we provide is so personal and so unique to each individual that we want every customer to get the very best from us. Therefore rather than list every current piece or styles online, we can now offer you the same in-store experience and customer service anywhere in the world via our video Skype consultations. This enables you to have full access to the entire range of pieces and designs and inspiration that we have available.
This is perfect for those wanting something at short notice, or for those wanting their own bespoke piece, but who can’t make it to our Surrey Boutique.
Rather than just enquiring at what ‘pink hats’ we have in stock, our video Skype consultations allow us to get to know you, your personality, likes and dislikes. We are then able to tailor the search for that perfect headpiece to you and your needs.
All you need to do to book your complimentary skype consultation is to fill in the form below and we will get in contact with you
(Our Skype ID address is beverley.edmondson and we recommend adding us onto your Skype contacts in advance of the Skype call.)
This information will allow us to best prepare for your consultation, whether you purchase from our extensive stock collections or whether we design a piece to order. We will aim to book in a Skype consultation within one week of your initial enquiry, but sooner if the request is urgent.
During the consultation we will first get to know a little bit about yourself and the event and discuss your requirements. From there we will show you many stock pieces that we have available to start generating ideas. Through feedback from yourselves we can quickly ascertain the routes we need to head down and, using our expert knowledge, make sure we come up with the best piece for you. We can also discuss other accessories to co-ordinate with your outfit to make it complete, from corsages and wraps to shoes and handbags if required.
Even if purchasing from our stock collections, we can discuss slight amendments to designs to ensure it is the perfect match to you and your outfit, from adding secondary colours, changing the head fixing, and matching fittings to your hair colour. The options available to you are extensive and many available on tight lead-times!
Once a piece or design has been decided on we will send your customer agreement and if it is from stock we will then make any necessary changes, work out any postage costs, take payment* and send it out to you, protected in one of our hat boxes, in plenty of time of the date agreed. We can often post out headwear the same day or next day for items currently in stock, if you are very short on time.
If you have chosen to have a piece made to order, we will request you to send us actual colour samples (we will let you know during the consultation if this will be required). Once received, we will take a 30% deposit* and we will then start handcrafting your hat or headpiece. We require approximately six weeks’ lead time to make your hat or headpiece though please allow a little extra time if overseas postage is required and to avoid any last minute panics or hold-ups! We will be able to give a more accurate time scale once we have confirmed a design.
Once we have made your hat, we will arrange a second Skype call for you to see your finished piece, for us to show you how to wear it, and to allow us to make any changes that you may require to make it ‘just right’ for you. Once full payment* has been received, your special headpiece will be beautifully boxed and posted out to you in plenty of time of the agreed date.
We look forward to providing our award winning customer service experience and bespoke millinery designs to you wherever you are in the world!
*Payment can be made via PayPal invoice, by card over Skype (or phone) or via BACS payment.